Live Crabs

We fulfill live crab orders with the liveliest crabs available. We will only ship the same day's catch for live crabs. We will also try to include some extra crabs to help compensate for normal mortality rates (15% or less). For this reason, if you receive a shipment with a high mortality rate (higher than 15%), please count the total number of dead AND live crabs in your shipment so that we can accurately assess the amount of loss.

Customers who receive an order of live crabs with a high mortality rate must contact Roger Dize Seafood within 24 hours from the time they received the package either by e-mail or contact form.

In the case of a high mortality rate (higher than 15%), we may issue you a store credit to be included in your NEXT order. Furthermore, we will insist that the order placed with store credit be changed from live crabs to steamed crabs to avoid having the issue recur on the next order. If a store credit is issued, the credit may not be used for a different product. Beyond this, you (the customer) will be assuming some of the risks and responsibilities associated with ordering live crabs. We will NOT simply reship you more crabs or credit your credit card if you experience a high mortality rate (higher than 15%). If you do not want to assume the risk or responsibility, then we strongly recommend getting the crabs already steamed.

If you order live crabs, please be ready to cook them upon arrival. They will not hold another day because of their perishability. And please, please DO NOT put them in your bathtub filled with water in an attempt to keep them alive longer. Thank you!

Perishables

We take great pride in our ability to deliver fresh seafood to your door. Your order is packed with dry ice to prevent spoilage. We ship via UPS. If your order is spoiled or damaged when it arrives, we will offer store credit or a gift card to compensate. No refunds will be given.  If you receive an order that you suspect is spoiled, please do not discard the contents as we may request that you return them to us for inspection. Customers who receive an order of perishables that have spoiled must contact Roger Dize Seafood within 24 hours from the time they received the package either by e-mail or contact form.